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Warranty Information:
All
CarXPCTM – branded products are covered by a 180 day limited
warranty from the date the System is shipped to you.
Click here to view the 180 day limited warranty.
All other products will be covered by their manufacturer's respective
warranty.
Return /
Exchange Policy:
| You will need the Adobe Acrobat
Reader to view and print RMA form. This program can be obtained
free of charge at the Adobe website (
www.adobe.com
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To return
merchandise for an exchange or refund, simply follow the 4 easy steps
below:
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Complete our
Return Merchandise Authorization (RMA) Form.
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Request an RMA
() number by faxing the RMA form to
(518) 276-6380 or emailing it (requires scanning) to support@carxpc.com.
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To maintain your
warranty, the items must be packaged properly – similar to original
packaging. Include a copy of the RMA form with the RMA number
inside the box.
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All returns must
be shipped freight prepaid. Return the
merchandise to the attention of:
Support for RMA#______________________
CarXPC, Inc
1223 Peoples Avenue
Troy, NY 12180
Notes:
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If you have
requested for a refund, a credit will be issued back to your
credit card account upon the receipt and acceptance of the return merchandise
by CarXPC, Inc.
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No return will be accepted without a Return Merchandise
Authorization (RMA) number. To request a RMA number, please
complete an RMA Form and contact a support specialist at
support@carxpc.com.
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RMA numbers
are valid for TEN business days after issue.
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Your RMA number must appear clearly on the shipping label of the
return shipment. Affix a label to the box. Please do not mark
the box itself in any way
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The returned item
must be 100% complete, in original and resalable condition, with
all packaging and accessories. We reserve the right to refuse a
return on any product that does not meet these requirements.
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Shipping
charges are not refundable, with the exception of orders
incorrectly shipped by CarXPC, Inc. |
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After 30 days of original shipment by CarXPC, Inc., returns of
non-defective items will not be accepted. |
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Please keep shipping and insurance information, including
tracking number, until your account has been credited or
replacement/repaired product is received. If we determine that
failure of the product(s) was not a result of a defect in
materials or workmanship, we reserve the right not to repair or
replace. |
Non-Defective Returns:
Non-defective returns for credit or exchange must be completed within 30
days of the date of original shipment by CarXPC, Inc. Return
instructions and any applicable fees will be emailed to you along with
your Return Merchandize Authorization (RMA) number. A 15% restocking fee
may apply.
Defective Returns:
Defective products will be accepted for exchange or repair, at our
discretion, within the effective date of the limited warranty. For
assistance with other-manufacturer-warranted merchandise, please contact
the manufacturers directly.
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